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Customer Care

Shipping & Delivery

Delivering curated luxury across the United States. Review our order preparation schedule, distribution networks, and transit guidelines below.

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Order Preparation

1 to 3 business days (Monday through Friday) for order verification and careful packaging.

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U.S. Delivery

Tracked delivery arrives within approximately 7 to 12 business days nationwide.

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Carrier Tracking

Real-time digital tracking link emailed directly upon departure from our fulfillment hubs.

1. Order Processing & Operating Schedule

Every piece is verified and packed with care. Our fulfillment hubs require 1 to 3 business days to prepare your items for transit.

Operating Schedule: Our facilities operate Monday through Friday, excluding U.S. federal holidays. Orders are never processed, packed, or dispatched on Saturdays, Sundays, or federal holidays.

Orders submitted late Friday, over the weekend, or during recognized holidays enter the fulfillment queue on the following business morning.

2. Distribution Hubs & Delivery Coverage

To maintain an exclusive, high-standard catalog of specialized silhouettes, LumiGlowFlair coordinates fulfillment across our network of domestic U.S. facilities alongside select international specialty hubs.

Depending on inventory availability and specific collection capsules, your pieces may dispatch directly from our domestic center or our overseas specialty hub. Regardless of origin, all shipments are delivered seamlessly to your address within the United States:

  • Continental United States (Lower 48 States): 7 – 12 business days.
  • Alaska, Hawaii & U.S. Territories: 8 – 14 business days.

*Transit times begin once the package departs our facility and are measured strictly in business days (Monday through Friday).

3. Real-Time Order Tracking

As soon as your parcel departs our distribution facility, an automated shipping confirmation with your unique tracking number will be delivered to your inbox. You can monitor each stage of transit at any time through our Track Your Order portal.

Please allow 24 to 48 business hours after dispatch for courier databases to reflect initial tracking scans.

4. Shipping Address Policy

Please ensure all shipping information, including apartment, suite, or unit designations, is completely accurate at checkout. Should you notice a discrepancy, notify our concierge team immediately. Once a parcel has entered dispatch handling or courier custody, destination adjustments cannot be accommodated.

Have questions regarding an upcoming order or need delivery assistance?

Speak with Our Client Concierge
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