Returns & Refunds

1. Return Eligibility & Timeframe

To maintain boutique hygiene and prevent wear-and-return use, items must meet the following criteria:

• Initiated within 14 calendar days from the official delivery date marked by the carrier.
• Item must be in pristine condition: unworn, unwashed, free from odors, perfume, deodorants, or makeup marks.
• All original garment tags, seals, and original inner protective packaging must be present and undamaged.
• Intimates, bodysuits, jewelry, and marked final-sale capsules are strictly non-returnable.

2. Authorized Return Procedure

Because shipments are managed through designated logistics intake centers, returns must follow our verified protocol:

• Step 1: Email our concierge team at support@lumiglowflair.com within 14 days of delivery with your order number and request details.
• Step 2: Our team will review your submission within 24 to 48 business hours and issue your authorized return instructions and designated intake address.
• Step 3: Repack the garment securely in protective wrapping and share your return tracking code with our team once dispatched.

3. Inspection & Refund Timeline

Upon receipt at our intake center, our team inspects the garment within 3 to 5 business days to verify tag integrity and condition.

Once approved, refunds are released back to your original payment method. Depending on your financial provider or card issuer, please allow 5 to 10 business days for the credit to appear on your statement.

4. Discrepancies & Defect Window

If a piece arrives with an unexpected flaw or size discrepancy, it must be reported to our concierge within 5 business days of delivery. Please provide clear photos alongside your order number so our team can arrange a fast replacement or full resolution.